Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact our customer support team through the contact options available on our website. Please note that returns will need to be sent to the return address provided by our team.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including opened or used perfumes, personal care products, customized products, gift cards, and sale items.

Returns may also be refused if the product is not in its original condition, packaging, or if there are signs of use.

If you have questions about whether your item is eligible for return, please contact our customer support team through the website.

Exchanges

If you would like to exchange an item, the fastest way is to return the eligible item according to our return policy and place a new order for the product you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and reflect the refund.