Shipping policy

At Rougx, we aim to deliver your orders safely and on time. Please review the following shipping information before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Once your order has been dispatched, it generally takes:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any applicable free-shipping offers will be displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking details. You can use the tracking information to monitor your shipment.

Delayed or Lost Orders

While we make every effort to ensure timely delivery, Rougx is not responsible for delays caused by courier services, weather conditions, natural disasters, incorrect delivery information, or other circumstances beyond our control.

If your order appears to be lost or has not been delivered within the expected timeframe, please contact our customer support team and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. Rougx will not be responsible for orders delivered to an incorrect address due to incorrect information provided at checkout.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with photographs of the package and the product. We will review the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact the Rougx customer support team.

Rouxg reserves the right to update or modify this Shipping Policy at any time without prior notice.